Best practices for answering text messaging reference questions.
An orientation to help you recognize the difference between chat and text message questions on L-net.
A demonstration of how to practice with our new text messaging feature.
Hidden treasures of Oregon's libraries are revealed. With Anne Hiller-Clark (Oregon Institute of Technology, Cris Paschild (Portland State University), Steve Silver (Northwest Christian College) and Beverly Stafford (Multnomah County Library).
Dale Vidmar discusses being intentional in your approach to reference.
Anna Johnson talks about chat office hours at the 2010 Oregon Virtual Reference Summit.
Liz Paulus shows off library2go for mobile devices at the 2010 Oregon Virtual Reference Summit.
Stacy Johns discusses L-net statistics at the 2010 Oregon Virtual Reference Summit.