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OSL chat transcript

Greetings,

Below is a copy of your recent chat with an Oregon librarian.

[CHAT]

If you need further assistance, please contact us by phone or email.

Government Research Services Help Line: 503-378-8800

Email: reference@library.state.or.us

Template - send a note to the patron

Greetings,

You recently asked Oregon libraries, question #[QID].

[QUESTION]

A librarian wants you to know:

[NOTE]

There is nothing else you do at this point, but please write us if you want. Librarians will continue to work on your question.

Template - chat transcript

Greetings,

Below is a copy of your recent chat with an Oregon librarian.

[CHAT]

If you need further assistance, you may reply to this e-mail message or visit us again at www.oregonlibraries.net.

Template - notification to librarians when patrons or referees reply

Hello,

This is an automated message just to let you know that a person has replied to an answer, clarification or referral to a question that you worked on.

Please view the question to see the patron's message.

www.oregonlibraries.net/ask/[QID]

The reply HAS NOT been sent to the patron. You may copy and paste the answer or compose your own to send to the patron.

Template - Referral outside of L-net

Greetings,

A patron recently contacted L-net, Oregon's statewide reference service, and we think you will be able to help them.

The patron wrote:

[QUESTION]

A librarian added:

[REPLY]

Please reply to this message and we will forward your answer to the patron.

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