Shedule
| 8:30 - 9:30 | Registration, coffee, pastries, etc |
| 9:30 - 11:00 | Welcome and keynote speech with R. David Lankes, Dave Lankes has posted audio and slides on his blog |
| 11:00 - 11:15 | Break |
| 11:15 - 12:15 | Concurrent sessions:
Remote Users: what do they want from the library services when they aren't at the library? with Laural Winter Standing out from the crowd: what makes a notable transcript with Michele Burke, Barbara O'Neill and Emily Papagni |
| 12:15 - 1:30 | Lunch! |
| 1:30 - 2:30 | Concurrent sessions:
Not just pushing pages: Teaching search in the virtual environment MCM IM: Past, present and future with Jenny Berg and Hillary Garrett |
| 2:30 - 3:30 | Group discussion time |
| 3:30 - 3:45 | Break |
| 3:45 - 4:30 | Wrap-up and L-net update |
| 4:30 | We leave |
Descriptions
Remote Users: what do they want from the library services when they aren't at the library?
Laural Winter, Multnomah County Library
This is an overview of the results from a study of remote users of the Multnomah County Library System. Two questions will be answered in this session: what do they want and how can we more efficiently serve them?
slides (pdf)
Standing out from the crowd: what makes a notable transcript
Michele Burke, Chemeketa Community College, Barbara O'Neill, Washington County Cooperative Library Services, Emily Papagni, Multnomah County Library
The L-net Quality Team will give an overview of its process of selecting Notable Transcripts (www.oregonlibraries.net/notable) and the rubric the Team created to facilitate its process. This session will include an opportunity for participants to evaluate transcripts using the Quality Team's criteria and discuss how the criteria can be used to improve chat sessions.
(no handouts, no recording)
Not just pushing pages: Teaching search in the virtual environment
Anne-Marie Deitering, Oregon State University and Kate Gronemyer, Oregon State University Cascades
Do our virtual patrons want to know how we find their answers, or are they simply looking for quick information? There's research to indicate many patrons are open to instruction via virtual reference, but we have to know how to offer and deliver it in ways that work.
slides (pdf)
MCM IM: Past, present and future
Jenny Berg and Hillary Garrett, McMinnville Public Library
A practical overview of how and why IM reference works at the McMinnville Public Library. Work with the IT department, Meebo, naysayers and cheerleaders to offer chat reference on your time and your terms.
slides (pdf)
L-net update
Caleb Tucker-Raymond, Multnomah County Library
Two or more new models for virtual reference, one new model for funding it, and why we provide virtual reference services.
slides (pdf)
| Attachment | Size |
|---|---|
| kateandamd_vr2008.pdf | 2.59 MB |
| lnetupdateslides.pdf | 13.14 KB |
| remote_users2008.pdf | 971.07 KB |
| MCM IM.pdf | 1.51 MB |