Statistics home | 2007-08 goals | 2006-07 goals | 2005-06 goals

L-net has two goals:

1. Provide quality online reference service to all Oregonians.
2. Provide workers in Oregon libraries with skills and tools to deliver online reference service.

We have set four specific objectives for the 2008-09 grant year.

1. Serve 67 people asking questions per day, or 25,000 for the year, i.e. 25,000 questions.

Beween July 1 and October 31, 2008, we received 5,854 e-mail and chat requests, a 26% increase over the same period last year. This objective is on target.

2. Receive an overall 80% satisfaction rating from patrons.

Beween July 1 and September 30, 2008, 87% of patrons said they were "Satisfied" or "Somewhat satisfied" with our service and 97% said they would use our service again. This objective is on target.

3. Increase the number of hours Oregon librarians staff L-net to 80 hours per week.

In the week of September 28, 2008, L-net staffed our live chat service with 80 hours. This objective has been met.

4. Deliver training on virtual reference and related topics to 150 Oregon library staff.

Between July 1 and September 30, 2008, L-net held 20 trainings with 117 attendees. This objective is on target.