Statistics home | 2007-08 goals | 2006-07 goals | 2005-06 goals
L-net has two goals:
- Provide quality online reference service to all Oregonians.
- Provide workers in Oregon libraries with skills and tools to deliver online reference service.
We have set four specific objectives for the 2008-09 grant year.
- Serve 67 people asking questions per day, or 25,000 for the year, i.e. 25,000 questions.
- Receive an overall 80% satisfaction rating from patrons.
- Increase the number of hours Oregon librarians staff L-net to 80 hours per week.
- Deliver training on virtual reference and related topics to 150 Oregon library staff.
Beween July 1 and October 31, 2008, we received 5,854 e-mail and chat requests, a 26% increase over the same period last year. This objective is on target.
Beween July 1 and September 30, 2008, 87% of patrons said they were "Satisfied" or "Somewhat satisfied" with our service and 97% said they would use our service again. This objective is on target.
In the week of September 28, 2008, L-net staffed our live chat service with 80 hours. This objective has been met.
Between July 1 and September 30, 2008, L-net held 20 trainings with 117 attendees. This objective is on target.
