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12/15/04
Meeting hosted by Caleb Tucker-Raymond at the Multnomah County Central Library
Also present: Beverly Stafford, Deborah Kaufman (via telephone), Loree Hyde, Lori Moore (via telephone),

items discussed at intial meeting:

- mini trainings for Ref-Tracker
- subject and library specific guides
- follow-up training, revisiting the basics
- emailing a "tip of the week" to librarians
- marketing of training materials: dispersing and making aware of the training materials available
- interactive training: practice sessions, tutor.com mentor me, online meetings
- collaboration tools: website, blog for tip of the week, wiki, teleconferences

Caleb recommended the book written by the VR folks in Washington state: Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers by Buff Hirko, Mary Bucher Ross (ISBN 0838908764).