Where L-net staff can get help
configure your browser
computerConfiguration
on technical problems, as first option and last resort
For emergencies during your shift,
Contact Caleb Tucker-Raymond – Monday-Friday
calebt@multcolib.org 503.988.5438
Contact Emily Papagni – Sunday-Thursday
emilyp@multcolib.org 503.988.5433
If Caleb and Emily are not available and you have an emergency that can't wait for their return, contact Carol Bonnefil (bonnefic@oclc.org, 877.247.7331)
OCLC telephone support is available at:
1-800-848-5800
Monday through Friday: 7:00 am to 9:00 pm U.S. Eastern Time
Saturday: 8:00 am to 8:00 pm U.S. Eastern Time
(with support limited to hardware and telecommunications)
Does it seem like you can't pick up patrons? Check to see if you have a
pop-up blocker enabled. The
Google Toolbar∞ is a popular one.
with ScheduleSource or the L-net schedule
with AOL Instant Messenger
on policy issues and best practices
Some good places to start:
Log in to Questionpoint and view partner libraries' polices and contacts in our 24/7 Reference Collaborative Library Policy Manual in Questionpoint
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