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Evaluation Team
12/6/04
present: Anne Gruel, Jennifer May, Caleb Tucker-Raymond
minutes taken by Jennifer May
Review Charter
Notes on Evaluations:
#1 spending vs. business. Need a cost-benefit analysis?
#2 survey of when the patron first enters and after the transaction. Look at demographics.
#3 work with other teams to see what they need.
Notes on Outcomes:
Re: budget, it is up to us. There is $15,000 earmarked for collaboration, for teams to get together.
(10) also look at post survey
(17) Decide who should collect and report what data, and how often. Basically means report something quarterly to the board, but we get to decide what and how often.
Other
Also add transcripts to our bailiwick?
What is it we want to look at?
Where questions are coming from and who is using the service
o Zip codes for public libraries
o Referring url reports (what site the person came in through)
- #61607; For academic libraries, we need something better
How often people are using the service
Effectiveness of service
User satisfaction
Internal Customer satisfaction (hasnt really been looked at yet)
Need to survey other L-Net teams and library administrators as to what they want/need.
o Per Caleb regarding getting a response: memos dont seem to work, surveys are iffy, and cold calling gets the best response.
What is most important for board?
o Demonstrate who uses services (#s are there and increasing)
o Demonstrate user satisfaction (people are happy)
- #61607; Caleb mentioned having concerns with current way we track customer satisfaction??
Complete the recommendations from the Evaluation
Reduce funding (RFP going out in the spring)
Use data to set performance targets (thats where this team comes in)
Timeline
April is next State Library Board Meeting where L-Net will be discussed, need to prove worth and value for that meeting!
Decision regarding future of L-Net and LSTA grant funding will be decided in May (approx), June 30th is the end of the current grant cycle. If it is denied, Caleb will ask for another year (not sure I heard that correctly?) and will work to find alternative, permanent funding, perhaps from partner libraries
o Makes this team just as important!
This team will set goals with a June deadline, in June we will reevaluate and see what the future Evaluation Team will look like (ongoing team)
The Team
Need to pull in an academic librarian
o Jennifer to confer with Anne on what to say, and ask Greg (OSU) and Annie (U of O) to join in the fun!
Decision to not have a chair (at least not now)
Assign one person for each task
Rotate minutes
Meet in one week, and then meet monthly from then on
o Can always email or call at any time
Next meeting:
o Wednesday, 12/15 from 9-10 (Jennifer to call Anne)
o Read over what Caleb has sent us
- #61607; Caleb will also provide a list of reports he already runs and a roster to all the L-Net teams*
o Come with ideas
o Set priorities and goals
o Tentatively schedule recurring meetings on 2nd Wednesday of the month from 9-10
*
What we have now (Caleb has already sent)
Exit survey for chat patrons
f/u survey
results
quarterly report of stats for last quarter staff time, # of questions, average time, etc.
article on transcript evaluation
Caleb can give us what he already runs as far as reports, and he can run most other reports we would come up with or he can give us access to run reports ourselves.
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