Most recent edit on 2007-02-09 20:01:03 by CaleB
Additions:
- web interface elegantly degrades to something that works in a screen reader
Edited on 2007-02-09 19:50:19 by CaleB
Additions:
Potential features that are desired but probably don't exist that we should expect to be able to build
Deletions:
Potentials - desired features that probably don't exist but we should expect to be able to build
Oldest known version of this page was edited on 2007-02-09 19:49:59 by CaleB []
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Criteria for a platform from which to build a collaborative IM service
open source
- existing user/developer community
- stable
- has an option for anonymous patrons on the web (no account required)
- XMPP/Jabber-based
- reporting and statistics tools not
only tied to a built-in module
- archives transcripts
- generally extensible
- routes sessions to different agents depending on some criteria
Potentials - desired features that probably don't exist but we should expect to be able to build
- connects to commercial IM networks
- co-browsing