Current QuestionPoint requirements
Preferred librarian settings:
Recommended System Requirements for Flash-based Chat Librarians wanting
to use cobrowse
1. A web browser: Microsoft Windows (2000 or XP) for IE6. Microsoft Windows (XP or Vista) for IE7. If you are using IE7, be sure to follow the configuration instructions at
http://www5.oclc.org/questionpoint/Chat_setup.pdf∞ (Requirement. No other OS/browser combination possible for librarians using Flash Chat with Cobrowse.)
2. A high speed connection to the internet
3. Adobe-Macromedia Flash Player: Version 9 is required.
4. A virtual machine (Java engine) from either Microsoft (version 1.1.4) or Sun Run Time Environment. Note: All versions of Sun Java Runtime Environment are fine EXCEPT 1.6.0_01. There is a technical issue with Sun Java Runtime Environment (JRE) version 1.6.0_01 that will prevent you from successfully establishing a connection to the cobrowse server. You may use the link below (What version of Java do you have?) to check your version.
Minimum librarian settings:
Minimum System Requirements for Flash-based Chat Librarians
not using cobrowse
1. A web browser: Microsoft Internet Explorer 6 or 7, Netscape 6+, or Firefox 1.5+.
2. A high speed connection to the internet
3. Adobe-Macromedia Flash Player: Version 9 is required.
Preferred patron settings:
Minimum System Requirements for a Patron to use full cobrowse Minimum System Requirements for a Patron who wishes to be able to cobrowse:(co-browse IS supported)
1. A web browser: Microsoft Internet Explorer 6 or 7.
2. Microsoft Windows (2000 or XP)
3. A virtual machine (Java engine) from either Microsoft (version 1.1.4) or Sun Run Time Environment 1.5. Note:There is a technical issue with the new Sun Java Runtime Environment (JRE) version 6 (also known as JRE1.6.x) that will prevent you from successfully establishing a connection to the cobrowse server.
4. A connection to the internet (the faster the connection the better the experience)
Minimum patron settings:
Minimum System Requirements for Patrons (Note: Full two-way cobrowsing is NOT possible with this configuration)
1. A web browser: Microsoft Internet Explorer 6, Netscape, Firefox, Opera and Safari
2. A connection to the internet (the faster the connection the better the experience)
Network Setup
Check with your IT department to see if your network is using a proxy server for your HTTP traffic. If so, please ask them to exempt all traffic from questionpoint.org on port 80. This is to prevent the proxy server from becoming out of sync with the chat session (which will refresh every 3 to 5 seconds over that port)
Browser Setup for IE 6
Configure your browser.
1. Open an Internet Explorer browser.
2. Click on the Tools menu and choose Internet Options.
3. In the
General tab, click
Delete Files. A popup appears. Put a check in the "All offline content box," then click OK.
4. Also in the
General tab, click
Settings. Click
Every visit to the page and set the disk space setting as low as possible, usually
1 MB. Then click OK.
5. In the
Privacy tab, click
Advanced. A popup appears. Make sure
Override Automatic Cookie Handling is checked. Make sure
Always allow session cookies is checked. Click OK.
6. In the
Advanced tab, scroll down to HTTP 1.1. Either
Use HTTP 1.1 or
Use HTTP 1.1 through Proxy connections should be checked. If neither is, check
Use HTTP 1.1.
7. Also in the
Advanced tab, scroll down to
Java (Sun) and
Microsoft VM. If you have it, check
Java (Sun). Microsoft VM will stop being supported by Microsoft very soon. If you need to use Microsoft VM at your library, it is still okay to use for now, but put a check in
JIT compiler for virtual machine enabled and leave Java console enabled and Java logging enabled unchecked. Click OK.
8. Turn off any pop-up blockers you might be using.
9.
Close all of your Internet Explorer windows.
10. Open up Internet Explorer and
logon∞.
For more information about browser configurations or
if you use IE7, see
QuestionPoint's Guide to IE Browser Set up∞
Before every shift, be sure to clear your cache. To clear your cache:
In the
General tab, click
Delete Files. A popup appears. Put a check in the "All offline content box," then click OK.
Highly Recommended
1. Have at least 256 MB of RAM on your computer. 512 MB is better, but more than that won't help much.
2. Don't run other programs on your computer while you are chatting with patrons, especially if you don't have much RAM.
3. Set your screen resolution to something higher than 800x600. From Start, select Settings -> Control Panel -> Display -> Screen Resolution or Settings
4. Eliminate all of your other windows and programs you have open.
Still having trouble?
1. Check your internet options again, as above.
2. Clear your cookies (Internet Options -> General tab -> delete cookies -> OK)
3. Find out more about your computer and report the problem to OCLC and/or Caleb and Emily.
Find out more about windows computer
1. What operating system are you using?
2. How much RAM does your computer have?
On your desktop, right-click "My Computer" and click
Properties. Operating system and service pack are near the top. RAM is near the bottom.
3. What browser version are you using?
In Internet Explorer, go to Help-> About Internet Explorer. The number will be very long.
4. What version of Flash do you have?
Visit
http://www.macromedia.com/shockwave/welcome/∞ and mouse over the “About tab” on the Macromedia Flash Player box. Note, "Shockwave" is above "Flash"
5. What version of Java do you have?
Visit
http://www.upshot.com/login/javatest/logo/javavmtest.html∞
How to take and save screen shots in Windows
1. Press the print screen button. A picture of the screen is in your clipboard now.
2. In a Word document or graphics program, go to Edit->Paste or do a CTRL-v.
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