Minutes - 2007 03 28

L-net Quality Team meeting, 3/28/2007
In attendance: Barbara, Emily, Michele (phone), Steve
Introductions
* Emily welcomed Steve to the committee.
* Michele explained that in her new job at Chemeketa she will be able to continue on the team, but she doesn't know yet if she'll be able to staff the service.
* No feedback received about last quarter's award, but recipients were excited and pleased. Caleb also is pleased that we're awarding exemplary service.
* Emily sent out message on L-net listserv to encourage nominations for this quarter. Criteria were listed in the message. Deadline is April 15.
* Team members will also evaluate transcripts, make nominations, and forward them to eachother by April 27. We divided the work into 3-week increments.
* Barbara will send Steve a grid to use for notes and scoring.
* Emily will ask Caleb to add to the Buzz a search field that would allow specifying a date range.
Summit
* The Summit planning committee has asked the Quality Team if they would be interested in presenting a program on emerging best practices. We need clarification before we can respond, but we thought of some things we would like to present: report our findings on how often best practices are used (for example, x% of the time librarians don't conduct a reference interview); how to quickly find the information you need on a library's policy pages; how various specific non-Oregon library systems operate; divide into small groups to evaluate transcripts and talk about what's bad in them (use out-of-state transcripts).
* Emily will ask for clarification of what planning committee wants
Buzz
* Caleb has incorporated a way to limit Buzz searches by Oregon librarians.
* Caleb perceives a problem with transcripts not appearing on the Buzz immediately upon importing and asked for input on an effective work-around for this. The team didn't think the problem would affect our work but if any of his proposed work-arounds would make it easier for us to limit searches by date, we would want him to implement them.
Future of Team
* Emily explained that her curriculum for training new providers is in flux.
* Team members thought training for experienced providers would be useful. We would like to see training on co-browsing and other software subtleties as well as best practices.
* Michele suggested we report our findings after we make our next Quality Award for use by Caleb and Emily at any time.
Next Meeting--May 2, 2007 2:00-3:30