Minutes - 2009 07 14

L-net Quality Team
July 14, 2009
Stephanie, Caleb, Emily, Barbara

Reminder to search the library literature for articles about the necessity of the reference interview in chat.

Ideas of ways quality could be improved
· Up-to-date policy pages for each library – EP will ask libraries to do this. If they don’t do it, this team will divide up what’s left
· Increase the speed with which questions are picked up
· Video on how NOT to staff L-net. Opposite of the rubric elements
· Have mentors for new staff.
o Groups of 5 or so to review transcripts.
o Mentors would be available during shifts for helping
o Mentors read and comment on transcripts for first 30 days
o Mentors look at technical codes
o Share professional thoughts and articles
o Meet for beer at conferences
o Should be from different library than mentee
o Mentees must be open to comments
o Assess core competencies
o Be a resource

Committee will meet again in a month.