Today at Portland State University, the L-net quality surprised Amy Hofer with the October 2011 notable transcript award for her chat, Hello, I need to find names of all the fruit canneries in Oregon, Washington and California. The purpose is to find canneries that can apricots.
Amy is the one with the flowers. The rest of us are Caleb Tucker-Raymond, Multnomah County Library, Stephanie Debner, Portland Community College and Emily Papagni, Multnomah County Library.
The L-net quality team wrote,
In this transcript, an Oregon State University patron asked for a list of all of the canneries in Oregon, Washington, and California that process apricots. The patron hoped to purchase apricot pits and resell them for use in cancer research.
The patron was unfamiliar with OSU Libraries’ business databases, but Amy skillfully helped him navigate the best resources for the question. Amy did much more than just lead the patron to the databases: she guided him through the SIC and NAICS industry codes, customized his list to include the specific details needed and created an Excel spreadsheet of the data. At the beginning of the chat, the patron said he had just tried searching Google; near the end of the conversation, his reaction was “Oh wow, this is a really powerful website, I had no idea about it before this session”. Amy finished by giving the patron the email address of OSU’s Business Librarian for further consultation.
The L-net Quality Team is impressed with everything Amy did – her friendly tone, reference skills, and the effort she made to provide the patron with the resources needed to completely answer the question.
We, and the patron, are really lucky to have Amy. In fact, it was the second time the patron submitted the question, and to my dismay, no one picked up the first one. I saw it and tried to respond as best as I could using print resources, but didn't succeed nearly as well as Amy. But I did get to look in the 2009 Almanac of the canning, freezing, and preserving industries.