Scripted Messages
The following chart summarizes the automatic scripted messages available to you in your L-net console. Use these scripts to save time and muscle power.
To add scripted messages for your own personal use, type in the message in your console window and click the "+" button.
To suggest new scripted messages for everyone to use, e-mail the service coordinator, calebt@multcolib.org.
| Label | Message |
| Welcome | [Patron's name] welcome to L-net, a live information service of Oregon's libraries. I'm looking at your question now. |
| TellMeMore | Can you tell me a little more about what you're looking for? |
| WhereLooked | Have you done any searching on your own? Where have you looked so far? |
| HowUse | Can you tell me more about how you will be using this information? It may help me find what you are looking for. |
| NotAtYourLibrary | I am not at your library, but I think I can help…which library do you usually use? |
| BusyTime | We are experiencing a very busy time right now. You may continue to wait, or if you prefer we can get back to you by email. Or you may wish to try back in a few minutes. Thanks for your patience. |
| ClassVisit | It looks like several people from your class have similar questions. We are sorry, but we can't help you all at once. You may continue to wait, or try us again later. |
| GoodQuestion | That's a good question. Let me see what I can find on that. |
| JustAMoment | Please wait a moment. I'm checking on something. |
| StillLooking | I'm still looking... |
| StillThere | I haven't heard from you in awhile. Are you still on the line? |
| IsThisEnough | Will the resources we've looked at be enough for now? Have I answered your question? |
| ContinueOnYourOwn | Do you have enough information to continue on your own? |
| ReferEmail | I think this is something that I'll need more time to answer. Would you like to use our email service? I can send your question there right now, if you like. You should have an answer within a day or two. |
| LeavingCobrowse | If that's everything, then I'll say good-bye now. You can keep looking at the resources I showed you after I leave, though. |
| Goodbye | Goodbye [Patron's name]. Thanks for visiting L-net. Feel free to contact us again, if you have further questions. |
| LegalDisclaimer | I cannot give you legal advice, including selecting or interpreting legal materials, but I can make suggestions about research tools to use. |
| ObsceneRephrase | If you have a question, please rephrase it with more appropriate language. |
| ObsceneDisconnect | Your language is inappropriate for this situation. Goodbye. |
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