Staff documents
- Advisory Board meeting presentation notes, January 2005
- AIM in brief
- Answerland Pilot Project Report
- Become a partner with L-net
- COCC Student Feedback, LIB127 Fall 2007
- Core competencies for digital reference
- Crisis calls
- Current Traffic
- Database Licensing Report, September 2003
- Evaluating 24-7 services from Tutor.com
- Evaluation and Planning Report - Advisory Board response
- Evaluation and Planning Report Slides, August 2004
- Evaluation and Planning Report, August 2004
- Fact sheet
- Find and QP search logs
- Five strategies for working with multiple patrons
- Getting ready for your shift - a checklist
- Homework Questions the week of April 4, 2006
- How to answer e-mail questions in QuestionPoint
- Ideas for promoting virtual reference in academic libraries
- Ideas for staffing the virtual reference desk
- Instant messaging in Oregon libraries
- L-net advisory board
- L-net and your privacy
- L-net Buddy List
- L-net follow-up survey
- L-net librarian resources handbook
- L-net working teams draft charges, October 2004
- Master schedule
- OSLIS passwords
- Passworded pages and documents
- Presentation for schools - notes
- Progress on goals and objectives for the 2007-08 grant year
- Projected Growth, 2006-07
- Reimbursement for travel to an L-net event
- Schedule Source Help
- Scripted messages
- Service agreement
- Service expectations and technical requirements
- Service Philosophy
- Services for schools
- Services team report, July 2005
- Software Survey Results, February 2005
- Software Survey, February 2005
- Statistics
- Survey - L-net and reference in Oregon, 2005
- The Virtual Reference Interview
- Transcript evaluation - February, 2004 results
- Transcript evaluation instructions
- Using AOL Instant Messenger
- Visitors to L-net in 2005-06, by town and county
- Working with licensed resources
