Mary, one of our intrepid L-net librarians recently had a positive offline experience with an L-net patron.

My friend, 10 years old, came home SO excited last week and ran over to my house telling me to turn on my computer. She had just discovered L-net! She had to tell me and show me the transcript and how she had talked to a librarian and how helpful they were and all the information she got.

So, we went back onto L-net for another session and got cut off.

Today I received the librarian's follow-up email to us with additional resources. I will forward them to my friend when I get home.

I forget that kids can get really excited about this because we never see them-we're too busy interacting with them. She was so thrilled, wanted to get back on again right away and talk to another librarian…I think she's submitted the same question about 3 times because she loves collecting the information and everyone gives her something else.

It reminded me yet again, that we do good work.

Hooray! I asked Mary how how her friend heard about L-net. Mary, you can leave a comment if you want to tell everyone.

I am interested because I always assumed that patrons asking repeat questions were doing it because they were unhappy with their answers. It turns out that in this case, the patron was happy with the answer and experience, just hungry for more librarian.