update on unsuccessful and successful sessions in questionpoint

I've been updating a spreadsheet that details successful and unsuccessful questions in QuestionPoint every week.

Last week, OCLC did a software upgrade that added a message, "Patron is no longer connected" if the server detects that the patron's session isn't connected. Part of the reason for the message is so that we can track this specific problem. I updated the spreadsheet to include this category.

This past week, we had 213 sessions, and 49 of them included this message. This means that the patrons browsed to another site, clicked the 'x' button on their browser window, or had a technical problem which forced their browser to stop refreshing. In 12 of those cases, the 'no longer connected' was the only message sent, making it the leading category for unsuccessful sessions that week.

The good news is that OCLC's message has helped us narrow in on what might be causing the technical problems. The bad news is that the technical problems are happening regardless. Other good news is that last week, only 13% of sessions were unsuccessful.