L-net notable transcripts

L-net's Quality Team recognizes librarians for high quality digital reference work while staffing the service. In evaluating transcripts, the L-net Quality Team uses the following criteria as guidelines:

1. A good reference interview (asking clarifying questions)

2. A cheerful, welcoming tone

3. Use of authoritative resources

4. Asking follow-up questions and

5. Offering more help

The L-net Quality Team welcomes your nominations.  

Everyone is welcome to nominate transcripts that exemplify high quality digital reference service; please send nominations to any member of the Quality Team.

The L-net Quality Team:

Stephanie Debner, Mt. Hood Community College Library (Stephanie.Debner@mhcc.edu)

Barbara O’Neill, Washington County Cooperative Library Services (barbarao@wccls.org)

Emily Papagni, Multnomah County Library (emilyp@multco.us)

September 2012

Shelly Jarman, DOes the library carry archives of the Portland Oregonian journal & Orgonian newspapers?

Previous Notable Transcripts

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July 2012

Meggie Wright, Hi there! I currently work as an HR intern for a national company located in downtown Portland. They want me to find different companies, agencies, websites, etc. anything really, that is a reliable source to post a job and get a good outcome. The catch is, they are looking to diversify their workforce.... 

May 2012

Alice LaViolette, Oregon State Library, world war II info

Buzzy Nielsen, Hood River County Library, I am looking for some studies that compare the results of altrusim in studies of kids vs. adults. Any ideas?

January 2012

Steph Miller, Multnomah County Library, Sherwood OR, is that close by?

October 2011

Amy Hofer, Portland State University, Hello, I need to find names of all the fruit canneries in Oregon, Washington and California. The purpose is to find canneries that can apricots

August 2011

Jessi Stinson, Eugene Public Library, what are the traditions of the Ojibwa Indian tribe of North Dakota?

January 2011

Liisa Sjoblom, Deschutes Public Library, How does poverty in America effect American children and their education?

December 2010

Lee Catalano, Multnomah County Library information on video game effects

Spring 2008

Diane Moody, Albany Public Library I'm looking for information about a baseball league called the Potters League, which played in the Trenton area in the late 1800s.

Winter 2008

Sherry Buchanan, Portland State University i need to find a book or artical on polution, clear cutting, and before the dinosuars

Spring 2007

Camila Gabaldon, Western Oregon University how do i site a source acquired from academic search premier

Winter 2007

Emily-Jane Dawson, Multnomah County Library DOES OREGON HAVE A EARLY RELEASE OF PROBATION AND/OR PAROLE

Megan Meyer, Multnomah County Library Volunteer I'm doing a report on the life of Chief Joseph.

Fall 2006

Jessica Marie, Tigard Public Library i need some info on the blackfeet indians paintings

Janeanne Rockwell-Kincanon, Western Oregon University I need some basic books on investigating ghosts and paranormal activity?

For more information about L-net Notable Transcripts contact any member of the L-net Quality Team: Stephanie Debner, Portland Community College Library (stephanie.debner@pcc.edu) Barbara O'Neill, Washington County Cooperative Library Services Library (barbarao@wccls.org) Emily Papagni, Multnomah County Library (emilyp@multco.us)