minutes 11/6/2010
Caleb Tucker-Raymond
Emily Papagni
Liz WCCLS
Rebecca in Salem
Michael PSU
Candise Branum
Jennifer Greb
Caleb
Text messaging users are a different audience
Demand in libraries
Emily
On the horizon
Fears around texting
Candise OCOM
Get involved with L-net more
Reference is changing all the time
Liz Cedar Mill
Works on InfoQuest
A place where our patrons are
Texting enhancs our library services ; questions are circ questions
Michael Bowman
College students are at texting
Jennifer Greb
L-net volunteer
@Tulsa helped start IM and SMS reference
People use mobile devices
Is an active library customer
Rebecca Gabert Salem
Personal friends text me for reference help
What would patrons use it for?
Circulation or reference?
- Survey patrons
- Literature
- InfoQuest
- Questions are specific to the library
- statewide + local would be good
- needs profiling
Demographics
- around the state, who uses texting
- are unlimited texting plans available?
- Could survey L-net patrons
- are we reaching the same people or new people?
How would we staff this?
Text a Librarian - Web interface
Rebecca - parents who are too busy to stop in, kids who don't come to the library
ChaCha - who sang this song, that kind of stuff that happens at night
Texting is to the friend?
How should we present text message reference to Oregonians?
Is there an academic/public divide?
If we send URLs, can people open them?
Smaller places, or big places with lots of librarians, can give out hteir own numbers.
Local is the goal; statewide is the fallback
Catalog integration
King county
Do we think of everything or focus on reference?
Local extension
Upside Wireless
IM seems more instant
Texting seems more immediate
People expect speed
2 wks
Liz - InfoQuest reports
Michael - literature search
Jennifer Greb - email the group
Caleb - questions to ask potential patrons
Emily
Candise - work with michael
Rebecca - questions for oregon libraries
Caleb - carrier + demographic research
Handheld librarian Toby greenwald skokie illinois
race / demographics