Spark and SparkRef
SparkRef is the instant messaging client that L-net is using to provide live chat reference to Oregonians and IM collaboration between Oregon libraries. Please note that we use a custom version. The original, Spark, was created by Jive Software and released as an open source tool.
SparkRef requires Java 6.
To see what version of Java you have on Windows, go to Start Menu -> Settings -> Control Panel then opening Java. Click 'About'. In the fine print below the logo it should say 'Version x Update y'
Windows 7 administrators may like our Guide to Installing SparkRef on Windows 7.
The Spark client is now called SparkRef version 1.1.1. The old version of Spark will not work properly with the new server software.
To install SparkRef, download the installer for your operating system from the link above and run it.
Please make sure your firewall or internet filter allows outgoing traffic on TCP/IP ports 5222, 9090 and 8080 to the server chat.answerland.org. This allows your computer to connect to the chat server and to assign resolution codes.
When you are logged into the practice workgroup, you can submit practice questions at www.oregonlibraries.net/chat/practice.
Documentation and Support
Most problems with SparkRef can be solved by deleting your Spark folder. This folder contains settings about the program that sometimes get out of whack.
On Windows, your Spark folder will be at C:\Documents and Settings\\Spark.
On Macintosh, your Spark folder will be in Home -> -> Spark.
Delete the whole folder - it will not affect the application, but it will erase any settings and your saved password.
For more information, the L-net Spark guide is a good place to start for information about how to use SparkRef.
One issue has been reported on Linux systems running the Gnome 3 environment.
Setting Spark to auto-start hides the application and makes it inaccessible to you.
To prevent this,
1. Make sure Spark is not running
2. Edit the spark.properties file located in $HOME/.spark.
3. Find the key=> value startHidden=true and change it to startHidden=false.
4. Save and run Spark.
|Spark Guide (Microsoft Word)||439.5 KB|
|Installing Spark on Windows 7 (Adobe PDF)||30.88 KB|