Minutes - 2007 01 11

In attendance: Barbara O’Neill, Michele Burke, Emily Papagni
Phone conference, January 11, 2:00pm.
Minutes by Barbara

Name of the Award
Discomfort about calling the award the "Best" transcript, as there are so many good ones. It's difficult to determine that one transcript is better than all the others. Maybe call it Highlighed Transcript of the Quarter (or whatever period of time we're talking about).

Criteria
We are judging the transcripts according to the criteria Michele posted to the L-net listserv on November 28. We clarified what we meant by criterion 4 (asking follow-up questions, such as "is this what you're looking for?") and criterion 5 (offering more help, such as "Is there anything else I can help you with today?")

Grading Transcripts
Using each person's short list of good transcripts, we compiled a list of 8 that we looked at in detail, and then narrowed the final list to 3. There is one more we want to look at before we make a final decision.

Next Meeting
Next meeting January 17, 12:30-2.