Scheduling for live chat service

Today's schedule

The link on the staff blog for today's schedule lists the libraries covering shifts today (and for the coming week).

Scheduling your library

Our scheduling needs page reflects where we need coverage and where we are overstaffed. If you can help with one of the shifts that is not well covered, especially a red shift, please let Caleb know.

Some libraries choose to be available for a range of shifts rather than be assigned to a specific one each week. This allows different staff to answer questions with L-net from week to week.

Scheduling is done at least 4 weeks in advance. During the last week of the month, the schedule is created for the month after the upcoming one. That is, at the end of October, the schedule for December is created.

We use ScheduleSource to create, maintain and report on schedules. Two tutorials are available, one created by L-net (requires PowerPoint), and one created by ScheduleSource (requires Flash). You are also welcome to simply contact the scheduler when scheduling changes are needed.

You can also receive e-mail alerts of the schedule up to 4 weeks in advance. View the L-net ScheduleSource tutorial to find out more.

RSS and e-mail alerts

The daily schedule is always available as a link, Today's chat schedule, on the L-net staff information blog.

An RSS feed of the daily schedule is also available.

You can also receive e-mail alerts of the schedule up to 4 weeks in advance. View the L-net ScheduleSource tutorial to find out more.

Responsibility

It is your library's responsibility to communicate your availability for staffing L-net and to cover shifts you are scheduled for. You will not be scheduled on most holidays.

If you know that your library will unable to cover a certain day or time in the future, request a day off through ScheduleSource or by contacting Caleb.

If you anticipate missing a shift you are already scheduled for, you should ask for a swap on the L-net e-mail discussion list.