L-net treats all patron information, questions, answers and transcripts as confidential.

Questions and answers stored on the OCLC QuestionPoint server are deleted once they have not been updated for 7 days. Copies of the questions and answers are "scrubbed" to remove patron information and stored on the L-net server, www.oregonlibraries.net. Staff can access transcripts by visiting www.oregonlibraries.net/buzz. A username and password are required.

As fiscal agent for the project, Multnomah County Library is custodian of all public records related to L-net. Parter libraries are asked to refer requests for the release or preservation of L-net records to L-net coordinators, even if it is something they have access to themselves.

Answers sent to L-net patrons may be exempt from public records requests, but a publicly-funded library's e-mail transactions are usually not. We ask that partner libraries use the QuestionPoint system when sending answers to patrons so that the answers will not be mixed in with non-exempt public records. In the event of a public records request, it may be difficult to separate the two types of records.

Because we do not control records stored on partner library's computers, we ask that libraries delete e-mails and files that contain patron information or copies of chat session or e-mail transcripts.

L-net's official privacy policy is available at www.oregonlibraries.net/privacy.