Program

Shedule

Descriptions

Remote Users: what do they want from the library services when they aren't at the library?
Laural Winter, Multnomah County Library

This is an overview of the results from a study of remote users of the Multnomah County Library System. Two questions will be answered in this session: what do they want and how can we more efficiently serve them?

slides (pdf)

Standing out from the crowd: what makes a notable transcript
Michele Burke, Chemeketa Community College, Barbara O'Neill, Washington County Cooperative Library Services, Emily Papagni, Multnomah County Library

The L-net Quality Team will give an overview of its process of selecting Notable Transcripts (www.oregonlibraries.net/notable) and the rubric the Team created to facilitate its process. This session will include an opportunity for participants to evaluate transcripts using the Quality Team's criteria and discuss how the criteria can be used to improve chat sessions.

(no handouts, no recording)

Not just pushing pages: Teaching search in the virtual environment
Anne-Marie Deitering, Oregon State University and Kate Gronemyer, Oregon State University Cascades

Do our virtual patrons want to know how we find their answers, or are they simply looking for quick information? There's research to indicate many patrons are open to instruction via virtual reference, but we have to know how to offer and deliver it in ways that work.

slides (pdf)

MCM IM: Past, present and future
Jenny Berg and Hillary Garrett, McMinnville Public Library

A practical overview of how and why IM reference works at the McMinnville Public Library. Work with the IT department, Meebo, naysayers and cheerleaders to offer chat reference on your time and your terms.

slides (pdf)

L-net update
Caleb Tucker-Raymond, Multnomah County Library

Two or more new models for virtual reference, one new model for funding it, and why we provide virtual reference services.

slides (pdf)

Speaker biographies

Jenny Berg is Senior Librarian at McMinnville Public Library. Right now she has checked out Ah, Sweet Mystery of Life: Stories by Roald Dahl; After the Wedding DVD; Ex Machina, Bk. 2 by Brian K. Vaughan; Foods of the Lebanon by Cassie Maroun-Paladin; Not quite what I was planning: six-word memoirs by writers famous and obscure: from Smith magazine edited by Rachel Fershleiser and Larry Smith; and much more.

Michele Burke is a Reference Librarian at Chemeketa Community College in Salem. In addition to Reference and Instruction, she helps coordinate information literacy activities. Michele has been working with the L-net Quality Team for 2 years.

Anne-Marie Deitering is the Undergraduate Services Librarian at Oregon State University Libraries. She speaks and writes frequently on the intersections between emerging technologies, information literacy and the pedagogies of student engagement. Her informal thoughts about these topics, and more, can be found at http://info-fetishist.org.

Hillary Garrett is the Reference/Public Relations Librarian at McMinnville Public Library. Like Jenny, she has a variety of items checked out: The Inspector Lynley Mysteries, Series 5; Nolo’s Essential Guide to Buying Your First Home; The Appeal by John Grisham; Shooting War, a graphic novel, by Anthony Lappé; and Freakonomics by Steven Levitt, from Library2Go.

Kate Gronemyer is the instruction librarian at OSU's Cascades Campus in Bend.

R. David Lankes is director of the Information Institute of Syracuse, and an associate professor in Syracuse University's School of Information Studies. Lankes has always been interested in combining theory and practice to create active research projects that make a difference. Past projects include the ERIC Clearinghouse on Information and Technology, the Gateway to Education Materials, AskERIC and the Virtual Reference Desk. Lankes' more recent work involves how participatory concepts can reshape libraries and credibility. This work expands his ongoing work to understand the integration of human expertise in information systems.

In 2007, Lankes was named the first Fellow at the American Library Association's Office for Information Technology Policy.

Barbara O'Neill has been the Reference Program Manager for Washington County Cooperative Library Services since 1997. Prior to that she worked for Oregon State Library, the former Oregon Legislative Research Library, The University of Oregon Library, and the University of Wisconsin Stevens Point. Barbara loves Reference work!

Emily Papagni has been working on L-net in various capacities since the early days of the Answerland pilot project in 2003. She is based at Multnomah County Library. Among the items Emily currently has checked out of the library are 25 Gorgeous Sweaters for the Brand-new Knitter by Catherine Ham, The Practice of Tibetan Meditation: exercises, visualizations, and mantras for health and well-being by Dagsay Tulku Rinpoche, An Other Cup [sound recording] by Yusuf Islam (Cat Stevens). Most notable of her checked out items is Piano for Quitters which Emily has renewed countless times because she keeps quitting.

Caleb Tucker-Raymond is Oregon Digital Reference Service Coordinator at Multnomah County Library. He currently has checked out from the library: Twin Peaks complete series DVD, Twilight of the idols: recollections of a lost Yugoslavia by Ales Debeljak, Everything is miscellaneous by David Weinberger, Poultry house construction by Michael Roberts, and at least 30 other titles.

Laural Winter is a librarian at Multnomah County Library. She has had poems published in Nosedive, Stanza, Feminist Broadcast Quarterly, River City Review, Playing with a Full Deck, and Riot Grrl Vancouver. She has had a poem traveling in the Binder Archives of Temporary Services Organization. Most recently she had a poem featured on LuxLotus.com. She has spoken to audiences at the 2006 Annual Conference of the Pacific Northwest Library Association, 6th Annual PDX Zine Symposium, and The (Downtown) Omaha LitFest. She will be speaking at the American Library Association 2008 annual conference, and Oregon Library Association/SSD 2008 conference. She writes about books, crafting, Portland, and posts her poems at lauralwinter.typepad.com. Her favorite bands are Le Tigre, Peaches, Feist, and the Pixies. She has recently checked out and loved the Gentle Art of Domesticity by Jane Brocket, Book Hunter by Jason Shiga, and Complete First Season of Bob Newhart Show. Currently she is working on areplace list for 35 Popular Authors and a presentation for ALA.

What to do in Salem

by Michele Burke

Although I’ve lived in Salem for about 8 years now, I have small children and have done almost exclusively kid-things. But here are a couple of Salem spots that I like:

• Marco Polo Global Restaurant has great food, an excellent vegetarian menu and the prices are reasonable (down town)
• Blue Pepper Gallery and Internet Café (downtown, has café food, coffee, tea, beer and wine bar)
• Northern Lights Theater Pub ($3 movies, $1.25 popcorn, and a pub menu...what’s not to love?) (south side of down town)
• Pentacle Theater (near the Eola center)
• On Edgewater street in West Salem (not far from Eola center) there is a nice bookstore and several restaurants including Morton’s Bistro NW

Lodging

• Comfort Suites on Hawthorne will give discounts for people attending an event at Chemeketa Eola
• Best Western Mill Creek Inn
• Shilo Inn Suites
• Red Lion Hotel
• Travel Salem keeps a directory of Bed and Breakfasts and other lodging as well

More things to do

• Of course, the Salem Public Library and the Oregon State Library are great places to visit. The capital is flush with other libraries as well, such as the Oregon OSHA Resource Center.
• The Oregon Garden in Silverton is open everyday 10am-6pm ($10) - you may need all day to see it all!
• Travel Salem lists area wineries
• The McMenamins chain of pubs, breweries and etcetera has two locations in Salem, Boon's Treasury, downtown, and Thompson Brewery, south of downtown.

See also...

• Travel Salem lists general information
• Oregon Link is a guide to Salem and environs