2010 Oregon Virtual Reference Summit

Keynote Speaker: Vanessa Fox vanessa fox

Vanessa Fox, called a “cyberspace visionary” by Seattle Business Monthly, is an expert in understanding customer acquisition from organic search. More...

When and where

Friday May 7, 2010
at McMenamin's Edgefield, 2126 S.W. Halsey Street in Troutdale, Oregon

 


Twitter: lnetoregon

 

Registration

Registration is open until May 1. The fee is $25 for L-net affiliates and $50 for everyone else. This fee covers lunch and more.

We admit a regional focus, but welcome visitors. Everyone interested in discussing reference, service and technology is encouraged to attend.

Program

9:00 Welcome
9:15 Lightning Talks, round one
10:00 Keynote with Vanessa Fox
11:00 Break
 11:15

Workshop

kthx! :>) - working with teens online

12:30 Lunch
1:45 Concurrent sessions
2:35 Break
2:45 Concurrent sessions
3:35 Break
3:45 Lightning Talks, round two and wrap up
4:30 Goodbye

Lightning Talks are 5-minute presentations on anything you want. Talk about your favorite source, tips and tricks, or anything at all related to reference, service, and technology.

Concurrent sessions will feature two choices in each period. 

  • Intentional Reference – What do you want to try or learn during your chat sessions?
  • :) R Us: Being there in VR
  • Gems of Oregon – uncover unique resources in our midst
  • How far do you go? Reflecting on theories and practice of reference
  • Where's A Lawyer When I Need One?

Detailed Descriptions.

 

 

Hotel

We've reserved a number of rooms at Edgefield for attendees to stay in on both Thursday and Friday nights. McMenamins will hold our rooms until April 7th, so book early.

Call them at (503) 669-8610 or (800) 669-8610 to make your reservation and tell them you are attending the Oregon Virtual Reference Summit.

Just for your information, most rooms at Edgefield do not have a private bathroom. There are several options outside of the rooms we have booked, so don't be afraid to ask the agent what is available.

 

Getting There

By car: McMenamin's Edgefield posts directions by car from several directions.

By bus: Tri-met bus #77 stops just a little east of Edgefield in the 2100 block of SW Halsey street. Use Tri-Met's trip planner and tell it you want to go to "edgefield".

By boat: Land at Lewis and Clark State Park and catch the 77 bus, as above.

 

Sessions

Keynote:  How Search Engines Have Changed the Way We Consume Information

In the last 15 years, we've experienced a great behavioral shift in the ways we consume information. This shift has caused significant disruption for traditional content delivery, such as newspapers, television, and libraries. But the good news is that this shift has caused us to place even more value on content. But as information becomes more accessible, we are missing key curation tools to help us evaluate it. How can those in libraries use knowledge about searcher behavior to better engage with their audiences? How can libraries, as a key medium for delivering information, adapt with changing audience behavior? And how did Buffy the Vampire Slayer indisputably prove to society the true multifaceted value of librarians?

 

kthx! :>) working with teens online

Ian Duncanson, Beaverton City Library
Susan Smallsreed, Multnomah County Library

Have you ever wondered how to deal with the questions young online patrons ask?  Do you wonder if they are serious?  Are they pranks?  Or, is it just part of being a teen?  Join OYAN members Susan Smallsreed & Ian Duncanson to learn more about why teens are teens, what it means for online reference and how to handle them online. 

 

:) R Us: Being There in VR

Bob Schroeder, Portland State University

We all have an image that we project at the reference desk – professional yet approachable, knowledgeable yet warm. How can we transfer this persona online, and why is it even important that we do? Come to this interactive session to find out how others manifest their good librarian selves online, and leave with some great tips you can apply in your VR session tomorrow.

 

How far would you go? Reflecting on theories and practice of reference

Karen Munro, Univeristy of Oregon
Caleb Tucker-Raymond, Multnomah County Library

What makes a question a reference question? Formal definitions of "reference" attempt to generalize a process that is highly individualized from library to library, from librarian to librarian and from patron to patron. But we use this phrase "reference question" all of the time. What do we mean by it? Participants will talk about it and decide for ourselves.

 

Intentional Reference: A Mindful Approach to Making Good Even Better

Dale Vidmar, Southern Oregon University

According to scholars such as Robert Slavin, a primary characteristic of an outstanding teacher is intentionality—having a purpose with which to cultivate informed reflection. If we consider our virtual reference in the same way we consider teaching, then would it not make sense to approach our L-Net shifts with the same kind of intentionality that a teacher does before entering the classroom.
 
Imagine asking yourself the following questions prior to your L-Net shift:

•    What do you intend to do to make the session productive and meaningful as a teacher?
•    What skills will you focus on to improve the teaching and learning process?
•    What will you do to engage and connect with the patron?

Perhaps, more importantly, do you ever take the time to reflect upon what happened during a reference session? If the objective is to become more purposeful in our approach to virtual reference, then taking the time to reflect upon what occurs during a shift would allow librarians to use an L-Net session as a transformative learning experience to improve our craft.  
 
To facilitate and promote intentional reference, this session aims to actively demonstrate and involve each participant in a process to think about what you are going to do before you begin your shift. Rather than taking the approach of fielding questions, you will actively engage in thinking of virtual reference as your craft which you improve upon through mindful practice. Simple, direct, and meaningful is the best description of this process to improve the art of virtual reference.

Be prepared to actively engage in conversations about your personal practice.

 

Gems of Oregon

Anne Hiller-Clark, Oregon Institute of Technology Shaw Historical Library
Beverly Stafford, Multnomah County Library
Cris Paschild, Portland State University
Steve Silver, Northwest Christian College

Uncover unique resources in our midst!  This panel will feature representatives from around the state highlighting a variety of unique special collections.  Ever wonder where you could find historical information on the Land of the Lakes region (Southern Oregon, Northern California and Northwest Nevada)?  How about how to get your hands on muscial scores?  Comic books?  Former Portland Mayor Vera Katz's papers? Rare Bibles up to 600 years old? Captain Cook's journals?  

In support of this session we've started an interactive "Gems of Oregon Field Guide".  The content is user generated, so please, add your collection today!  http://www.oregonlibraries.net/gems

 

Where's a Lawyer When I Need One?

Laura Orr, Washington County Law Library

Learn how to respond to online legal reference questions:  Legal reference questions can and should make you nervous, very nervous.  Detect questions that are potential sinkholes of sadness or ditches of despair, or sometimes just loaded with laughs.  Acquire sample disclaimers and warnings and listen to a few scary, but also teachable-moment, legal reference stories.

Session Materials

Lightning Talks

AM
Laura Zeigen
- no slides

Valery King
- slides http://www.oregonlibraries.net/system/files/valery%20king.pptx

Elizabeth Stephan
- slides http://www.oregonlibraries.net/system/files/Google_Voice.ppt

Kim Read
- websites:
www.medlineplus.gov
www.nlm.nih.gov/medlineplus/healthywebsurfing.html
www.nnlm.gov
www.hpd.nlm.nih.gov
www.mayoclinic.com
www.hazmap.nlm.nih.gov
www.epa.gov
www.fda.gov
www.who.int
www.cdc.giov/globalhealth
www.ohsu/xd/education/library/research-assistance/health-information-by-...

Art Hendricks
- website - http://web.pdx.edu/~bvah/question.html

Mala Vyas
- slides http://www.oregonlibraries.net/system/files/slate.ppt

Buzzy
- pdf slides http://www.oregonlibraries.net/system/files/But%20I%20have%20dialup%2C%2...

PM
Lana Thelen
- no slides

J. Turner Masland + Nyssa Walsh
- slides http://www.oregonlibraries.net/system/files/VIDEO%20KILLED%20THE%20REFER...

Stacy Johns
- slides http://www.oregonlibraries.net/system/files/LEARNING%20THROUGH%20CONVERS...

Caleb Tucker-Raymond
- no slides

Liz Paulus
- slides http://www.oregonlibraries.net/system/files/MobileLibrary2Go.ppt
- pdf
http://www.oregonlibraries.net/system/files/MobileLibrary2Go.pdf

Anna Johnson
prezi - https://prezi.com/secure/?lock=02ee79c1d2fd5cfc6185556a42eb3729b5d7f1fe

Keynote with Vanessa Fox
- no permission to use slides

k thx
- slides http://www.oregonlibraries.net/system/files/kthanx%202010%20Susan%20%252...

Intentional Reference, Dale Vidmar
- slides http://www.oregonlibraries.net/system/files/vidmar.ppt
- handout http://www.oregonlibraries.net/system/files/dale_handout.doc

Where's a Lawyer when I need one, Laura Orr
- no slides

Gems of Oregon
- Cris Paschild http://www.oregonlibraries.net/system/files/PSU_VR_presentation.ppt
- Steve Silver http://www.oregonlibraries.net/system/files/NCU%20Gems.ppt | handout: http://www.oregonlibraries.net/system/files/NCU%20Gems%20handout.doc
- Anne Hiller Clark http://www.oregonlibraries.net/system/files/Gems%20of%20Southern%20%2526...
- handout http://www.oregonlibraries.net/system/files/OR%20Virtual%20Reference%20S...
- Beverly Stafford http://www.oregonlibraries.net/system/files/MCL_music.ppt
-

How far would you go, Karen Munro + Caleb Tucker-Raymond
slides 1 http://www.oregonlibraries.net/system/files/2010_vrsummit_ctr_km.ppt
slides 2 http://www.oregonlibraries.net/system/files/cute.ppt

Schroeder
- no video
- no slides
- handout http://www.oregonlibraries.net/system/files/Being%20There%20in%20VR%20Sc...

AttachmentSize
valery king.pptx1.48 MB
Google_Voice.ppt1.13 MB
slate.ppt1.84 MB
But I have dialup, Serving rural patrons with virtual reference.pdf2.9 MB
VIDEO KILLED THE REFERENCE DESK.pptx2.06 MB
LEARNING THROUGH CONVERSATION.pptx361.54 KB
vidmar.ppt803.5 KB
Gems of Southern & Eastern Oregon REV 2.pptx2.79 MB
NCU Gems.ppt4.03 MB
MCL_music.ppt7.32 MB
PSU_VR_presentation.ppt9.43 MB
2010_vrsummit_ctr_km.ppt116 KB
cute.ppt1.85 MB
Being There in VR Schroeder Handout.doc139.5 KB
kthanx 2010 Susan & Ian.ppt1.35 MB
MobileLibrary2Go.ppt250.5 KB
MobileLibrary2Go.pdf166.02 KB
NCU Gems handout.doc292.5 KB
dale_handout.doc36.5 KB
OR Virtual Reference Summit presentation notes.docx13.39 KB

Speaker biographies

Keynote Speaker

vanessa fox
Vanessa Fox, called a “cyberspace visionary” by Seattle Business Monthly, is an expert in understanding customer acquisition from organic search. She shares her perspective on how this impacts marketing and user experience at ninebyblue.com and provides authoritative search-friendly design patterns for developers at janeandrobot.com. She’s also an entrepreneur-in-residence with Ignition Partners, Contributing Editor at Search Engine Land, and host of the weekly podcast Office Hours. She previously created Google’s Webmaster Central, which provides both tools and community to help website owners improve their sites to gain more customers from search and was instrumental in the sitemaps.org alliance of Google, Yahoo!, and Microsoft Live Search. She was recently named one of Seattle’s 2008 top 25 innovators and entrepreneurs. Look for her book Marketing in the Age of Google in early 2010.
 

Concurrent Session Speakers

Ian Duncanson is one of the teen librarians at the Beaverton City Library, where he has worked for the past three years. Prior to that, he worked in various capacities at the Free Library of Philadelphia and Indiana University. He is also an active OYAN member, and is the chair of the OLA / OASL joint committee for 2010. He loves Facebook, but like Susan, is still a bit “Twitter-phobic!”

Anne Hiller Clark is the Shaw Librarian, responsible for all aspects of the Shaw Historical Library’s operations, including in-depth research assistance to scholars and researchers, collection development and management, and production of the library’s publications.  She also works as an instruction services and collection development librarian at Oregon Institute of Technology. She has published papers in scholarly scientific and historical journals, including the Journal of the Shaw Historical Library. Anne’s interest in local history dates back to her undergraduate days. She feels that historical libraries both create and collect local history and working at the Shaw Historical Library is a wonderful opportunity to put that belief into practice.

Karen Munro is Head of the UO Portland Library & Learning Commons. She’s interested in video games, user-centered design, good teaching, and the Big Question: how can libraries thrive in the New Media Environment? She’s currently obsessed with learning better graphic design and typographic skills, and with creating useful, beautiful infographics to help teach information literacy.  She’s reading Roddy Doyle’s newest novel, The Dead Republic, and thinking about color wheels.
 
Laura Orr, the Washington County Law Librarian since 2002, has her J.D. from Temple Law School in Philadelphia and her B.S. and M.L.S. from Indiana University, Bloomington. She has worked for the Free Library of Philadelphia, Multnomah County Library, University of Maryland Law School library, two academic law libraries in Bristol, England, Willamette Law School library in Salem, Oregon, and the Yale Law Library in New Haven, Connecticut. She has published articles and taught classes on American and English legal research and served as coordinator and panelist on various lawyer and librarian programs.
 
Cristine Paschild is the Head of Special Collections and University Archivist at the Portland State University Library.  Prior to joining Portland State in 2008, she was the Director of Collections Management and Access at the Japanese American National Museum in Los Angeles.  An Oregon native happy to be home, Cris is an active member of the Northwest Archivists and interested in promoting collaboration between librarians and archivists in reference and instruction.
 
Bob Schroeder is an instruction librarian and Coordinator of Information Literacy at Portland State University. There he courageously attempts to inspire and coach about 2,000 freshmen each year to enter the icy, tumultuous waters of the River of Academic Research.  He also teaches the Reference and Electronic Databases class to the Portland cohort of Emporia’s SLIM program where, amongst other things, we ponder the virtue of virtual reference. Up until about 6 months ago a confirmed VR skeptic, now, under duress, he might concede the possibility of VR having a slight chance of being relevant.
 
Steve Silver is library director at Northwest Christian University, a small private liberal arts school in the University District of Eugene. Steve earned his MLS from Emporia State University in 2006. He has worked in the Kellenberger Library at Northwest Christian since 1995, first as Technical Services Assistant, later as Technical Services Librarian, and currently as the Library Director. Steve is a member of the ACRL-OR/OLA Academic Division board as well as OLA, and has participated in the OLA Technical Services Round Table. Steve is also a member of ALA, ACRL, and LLAMA.
 
Susan Smallsreed is Currently Youth Librarian at the Northwest Branch of Multnomah County Library (MCL); Chair of MCL's Teen Action Team (TAcT); and Co-chair of the Oregon Young Adult Network (OYAN).  Susan spent 20+ years managing residential treatment programs for children, ages 9-18, until she saw the light and became a librarian.  A semi-Luddite, she uses Facebook & text messaging to communicate the NWL teen council, but swears she'll never have a Twitter account.  Her life just isn't that exciting.  ;>
 
Beverly Stafford is a Reference Librarian for Multnomah County Library.  Along with reference, she develops the music score collection and prepares library trainings. Up to the advent of the internet era, she was a Reference Librarian at Lewis and Clark College, organized the original library for the Oregon College of Art and Craft, worked in a school library, and was a library manager in Florence, Oregon. The perspectives of these diverse library environments all come in handy for L-net, where questions come from everywhere.
 
Caleb Tucker-Raymond is one of the people in charge of L-net and this conference. He is interested in usability testing as reference work, evidence-based virtual reference practices, and helping Oregon libraries realize the future.

Dale Vidmar is a full professor and the Information Literacy and Instruction Coordinator/Education, Communication, Health, Physical Education, & Leadership Librarian at the Southern Oregon University Hannon Library. He is the author of several publications and presentations about reflective teaching, peer facilitation, and intentionality in teaching and reference.