Bibliography

There are hundreds of articles, books and blog posts about virtual reference and related topics. For an extensive bibliography, see the Virtual Reference Bibliography at Rutgers. Here are our favorites:

Articles and blog posts

*Recently Added

*Linda Bedwell, "Making chat widgets work for online reference", Online, May/June 2009, p.20-23.

Peter Bromberg, "Is virtual reference successful?", in Library Garden (blog), July 12, 2006. http://librarygarden.blogspot.com/2006/07/is-virtual-reference-successful-part-i.html

Lynn Silipigni Connaway and Marie L. Radford “Service Sea Change: Clicking with Screenagers Through Virtual Reference. Presented at the Association of College and Research Libraries 13th National Conference, Sailing into the Future: Charting Our Destiny, 29 March - 1 April 2007, Baltimore, Maryland (USA), http://www.oclc.org/research/publications/archive/2007/connaway-acrl.pdf

*Stephen Francoeur, "The IM Cometh: The Future of Chat Reference" in Steiner + Madden, The Desk and Beyond: Next Generation Reference Services, 2008 ACRL.

Diane Granfield, "Getting help and doing research: what do patrons want? An exploratory study comparing desk users with virtual reference users." In Trine Kolderup Flaten; International Federation of Library Associations and Institutions. Management and Marketing Section, Management, marketing and promotion of library services based on statistics, analyses and evaluation, Saur, München, 2006.

Sarah Houghton and Aaron Schmidt, "Web-Based Chat VS. Instant Messaging" Online; Jul/Aug2005, Vol. 29 Issue 4, p26-30.

Cynthia Lewis and Bettina Fabos, "Instant Messaging, Literacies, and Social Identities". Reading Research Quarterly; October/November/December 2005, Vol. 40 No. 4, pp. 470-501. http://ira.org/Library/Retrieve.cfm?D=10.1598/RRQ.40.4.5&F=RRQ-40-4-Lewis.pdf

Mary Minow and Paul Neuhaus, "Working Paper: Is Privacy Working? Planning for Stronger Privacy Measures Than Security Through Obscurity" http://www.ala.org/ala/washoff/contactwo/oitp/MinowNeuhaus2005Sept15.pdf

Paul Neuhaus, "Privacy and Confidentiality in Digital Reference", Reference & User Services Quarterly, vol. 43 no. 1, Fall 2003.

Scott Nicholson and Catherine Arnott Smith, "Using Lessons from Health Care to Protect the Privacy of Library Users: Guidelines for the De-Identification of Library Data based on HIPAA" In Grove, Andrew, Eds. Proceedings 68th Annual Meeting of the American Society for Information Science and Technology (ASIST) 42, Charlotte (US). http://eprints.rclis.org/archive/00005255/

Brent Roberts, "What librarians do best: Bringing Warmth to Virtual Reference", PNLA Quarterly; Spring 2004, Vol 68 no. 3. http://www.pnla.org/quarterly/Spring2004/PNLA_Spr04.pdf

Aaron K. Shrimplin and Susan Hurst, "A Virtual Standoff - A Q Analysis of Virtual Reference", Evidence Based Library and Information Practice Vol 2, No 4 (2007).

Books

Jana Smith Ronan, Chat reference, Libraries Unlimited, 2003

*Kathleen Kern, Virtual Reference Best Practices: Tailoring Services to Your Library, American Library Association, Chicago 2009

Buff Hirko and Mary Bucher Ross, Virtual Reference Training: The complete guide to providing anytime anywhere answers, American Library Association, Chicago, 2004