Attachments

You can add an attachment to send to a patron if you are sending an Answer, Request for clarification, Note to the patron, or if you are Referring the Question outside of L-net. You can attach as many files as you want, and each one can be up to 5 megabytes.

To attach a file, scroll to the File Attachments link, and click it to reveal the attachment form. Click the Browse... button to find your file and Attach to attach it.

Enter your message to the patron in the 'Message' box and choose what action to take as usual. If you need to send more than one attachment, just do this again with the second file.

Click 'Send Message'. Your attachment will appear as part of your message in the transcript. The attachment has been sent to the patron.